placing an order

Placing an order with us is safe, straightforward and simple. Here's how it works:

How to Order
Despatch & Delivery
Buying and using Gift Vouchers
Overseas Orders
Returns and Refunds

How to Order

Ordering is easy and you can do it in two different ways:

* In person; or
* By telephone.

We accept Paypal, bank cheque, money orders or cash. Please note that payments must clear before orders can be shipped. All cheques and money orders should be denominated in Australian Dollars, drawn on an Australian Bank, and made payable to 'Austral-Asian Violins'.
[back to top]

Despatch & Delivery

Most orders placed before 4:00pm (Monday-Friday) will be despatched the next day, subject to stock availability.

Postage Costs will be calculated and confirmed with you prior to your payment being processed.

Please note we cannot deliver orders to PO Box addresses.
[back to top]

Buying and Using Gift Vouchers

Austral-Asian Gift Vouchers make a great gift and can be ordered in the same way as any of our other products. If you have been given a Austral-Asian Gift Voucher, you can put the voucher amount towards your order at Austral-Asian Violins. Simply provide your voucher code when you place your order.
[back to top]

Overseas Orders

When you pay via Paypal you will be charged in Australian Dollars and your account will be debited in your own currency. The actual exchange rate used for the transaction (and thus the final amount in your local currency) will be determined by Paypal.

Please note: our International Courier cannot deliver to PO Box addresses.
[back to top]

Returns And Refunds

We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item.

Unwanted Goods
If you return the product (in the same condition when purchased) within 14 days of the date on which you received it, we will refund you any money which you have paid us for that product. All you pay for is the return postage of the goods. Please contact us to inform us of your wish to return the goods.

Faulty Goods
If you receive an item from us which is faulty, which you did not order or for any other reason which is our fault, please contact us to inform us within 14 days of receipt and we will arrange a refund or replacement. In the event of you returning goods to us we will also pay you the cost of the return postage. In this event, please contact us first and we will advise you how to send the item back to us.

For help with items later than 14 days after purchase please contact us for more information.
[back to top]